We are looking for a full-time Playout Controller.

What you'll do
* Schedule Preparation - performing required manual and automated tasks on the playout schedules to identify potential errors and known faults and ensure readiness for broadcast
* Live schedule management - editing of live automation schedule to alter content or timings as required
* Live schedule monitoring - monitoring the output of channels to confirm and maintain fault-free playout
* Regulatory Knowledge - knowledge of Ofcom regulations and Sky policies
* Fault Identification - immediate identification of any loss or degradation of the channel outputs, as well as loss of encryption or PIN protection
* Fault recovery - use of system resilience or schedule editing to recover from channel loss or degradation
* Fault management - use of on-screen messages, voice-overs, or other messaging to keep customers informed when a fault is not immediately recoverable
* Escalation - efficient communication to 2nd line support teams and operational management
* Editorial Knowledge - knowledge of Sky's programming and promotional strategies.
* Logging & Reporting - accurately recording any faults, changes, or other deviations from the originally scheduled content
* Information Management - accurately passing on information to colleagues or operational management to ensure channel continuity
* Communication - concise and accurate verbal and written communication, professional and courteous at all times
* Training - passing on knowledge and experience of workflows, systems and procedures as required. Structured training of others utilising established training materials as required
* Support - Provides support to the Playout Specialist and Operational Lead functions as required
* Complex Live Event Management - line-up, preparation and control of complex live events including negotiation with production teams when event durations are variable or overlapping
* Gallery Free Production - making any necessary editorial decisions to maintain channel continuity when communication with event source is incoming only e.g. World Feed

What you'll bring
* Qualifications - degree qualification or relevant vocational qualifications
* Specialist Knowledge - skilled in Playout systems and workflows, skilled in managing live events, skilled in Playout systems used by Sky, skilled in managing live Sports events
* Industry Experience - Experience of digital playout environment, complex Live broadcast experience
* Leadership Skills - Excellent communication & influencing skills, excellent decision making and prioritisation skills

The Sky Playout Team works 24/7 365 days a year to ensure that Sky Customers are receiving the best quality live sports and entertainment programmes. You'll be joining the team and working a fixed shift pattern of day, mid and night shifts.