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We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Exclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsUp to 44% off cinema tickets to enjoy your favourite blockbusterRegular emails filled with the best discounts and savings availableReceive Wow Points every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesUnity Place We are excited to be launching Milton Keynes' newest destination for dining, work and leisure in the Summer 2023.This sustainably designed venue is not only a workplace that aims to enhance wellbeing and collaboration but also an innovative hub for the Community. Designed and built over eight floors, each space has been developed with a purpose and will be home to renowned chefs, local eateries, social enterprises, business ventures, wellness amenities and outstanding conference and event facilities.Our conference and event space is complete with a 300 capacity tiered seating auditorium, a podcase room, green room, and associated event spaces to support dynamic conferences, awards ceremonies and industry talks. High speed internet and state of the art technology means you can engage your audience to get actively involved. We are seeking a Senior Audio Visual Technician to support this unique selling point to our clients and customers.This job description is a guide to the work you will initially be required to undertake, it may be changed from time to time to incorporate changing circumstances and business priorities. It does not form part of your contract of employment.Your key responsibilities are drawn from our values:Liaise with clients regularly on event day, advise where necessary, using initiative to deal with any technical difficulties, providing replacements/alternatives if necessary to ensure the highest level of customer care is always adhered toTo be polite, professional, and friendly at all times with customers, clients and colleaguesTo demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectationsTo maximise all sales opportunities through selling techniquesTo adhere to cash handling procedures, where applicableTo acquire a good knowledge of all products in order to be able to advise individual customers on their product choice.To actively gain customer feedback, passing information gained onto your line manager.Handle and respond to any customer complaints and approach your line manager for supportEnsure all promotions are necessary with Sales Team or on own, advising on equipment and upselling at every opportunity.Provide quotes for AV equipment to clients ensuring agreed uplift in margins are included.Liaise with the General Manager on the maintenance, service and hire of all AV/technical equipment.With the General Manager devise a maintenance plan and carry out accordingly, within own training and capabilities.Liaise with contractors, maintain, renew equipment contracts according to requirements and budget.Negotiating with suppliers for best prices and ordering products Our ideal candidate 2 -3 years' experience in a similar role in a similar environmentDemonstrative knowledge of audio, visual and lighting equipmentEvent day technical support to clientsDemonstrative knowledge of equipment capability, recognising when to bring in a third partner to support.Developing commercial relationship with third partyPossess upselling techniques to clients.Beginning of day / End of day equipment maintenance and checks.Strong influencing and people development skillsTactical and strategic planning plus delivery skills and experiencesA self-starter. Able to build partnership relationships quickly with colleagues and clientsAble to drive change with effective project and stakeholder management skillsExcellent written and verbal communication skillsProactive, pragmatic, and commercial approachGood understanding of live event productionDiploma or Degree in Audio-Visual Technology or related disciplineDeep technical understanding of digital and analogue audio and video signal processing standards and protocolsAbility to manage multiple complex events simultaneously.IP, digital and analogue telecommunication knowledgeLive video production experience in, Floor Management, Director, Cameraman, Sound & Light engineerMinimum 2-3 year industry experience in fields relating to live event production and AV TechHigh command of written and spoken EnglishExperience at supporting events to a high standard.Physically fit for lifting, climbing ladders, etcinterested in keeping up to date with technology.About UsWe ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive Wow Points every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and families
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